I can’t access the internet. What should I do? Updated 02/11/2022 10.30 AM If you can’t access the internet: Clear your browser cache or try another browser Refresh your cache Log into Internet access manually using the How to Login instructions Check your network cable is plugged in if you are working on your desktop computer Check you are connected to Wi-Fi if you are working on a mobile device Wait 30 minutes. You may have locked your Active Directory account if you have tried unsuccessfully to login several times Check your internet account is active If you are still unable to access the internet, contact the IT Service Centre for assistance.

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