What do I do if my mobile device paired with PingID is lost or stolen, or if I get a new mobile device? Updated 23/11/2022 08.37 AM If you have your old device with you: On your new mobile device go to the App Store > download and install PingID. On your old mobile device > open PingID App > click 'Settings' > click 'Change Device' > a QR Code and Pairing Key will display. On your new mobile device > open PingID App > scan the QR Code or enter the Pairing Key from your old device > a green checkmark indicates pairing is complete and your mobile device has been added. Next time you log onto your account or app you will be prompted to authenticate on your new mobile device. If you don't have your old device with you: Contact the IT Service Centre or request a call back for assistance to unpair your old mobile device. Once unpaired, you will need to set up MFA on your new mobile device. For instructions on how to set up MFA on your device, visit our MFA for Students or MFA for Staff support page.

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